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Our
Autumn Statement 2021

Firstly, I would like to thank you for taking time in looking around our website with the interest of booking your furchildren into our hotel for their holidays.

You will find our opening times, updated T&C’s, and prices hopefully easy to understand. Please read and make sure you are happy with them before you proceed with your booking. We are always at the end of the phone or email for any further questions.

Response time.

We do our best to reply to emails, phone calls within 24/48 hours of your enquiry. Please note that any enquiry we receive on a Sunday will be answered during the following day, except a bank holiday Monday.  Please be aware in the hight of the season, July, August, September, Fridays through to Monday afternoons, we are extremely busy with our guests, and we will do our best to contact you a soon as we can.

Checking in time.

When making your booking, please be aware that you will be given an appointment somewhere between your requested times. We try our best to accommodate your preferred time slot, however you must understand that it may be the later part of the hour/hour and half, not always around 9.30am. 

Please read our terms for fee’s and earlier collection offer.

Sunday Morning's 

 Due to high demands for our rooms. In the Summer season, we are happy to open up for a collection of your cat/s from the cattery at around 9am on a Sunday morning.

This is between 1st March until the 31st October.  (Except Bank holiday Sun/Mon where we will remain closed

 Dropping off cat/s on a Sunday morning into the cattery at 10am starts  from  

  1st May to October 31st.  (Except bank/holiday weekends.)

Between November 1st and 28th/29th February our cattery will be closed on Sundays for much needed family time.

 

The booking in system… What happens when you make an enquiry?

You may send me an email including dates, number of cats.

I will hopefully reply asap offering you a room, subject to vaccinations.

I take note and that room is held for 36 hours for you to except. I may or may not give you a nudge to see if we are able to help. If we do not hear back from you, we presume your situation has changed and no longer require our help.

If you choose to except, your booking will be pencilled into the diary, and I will await any paperwork before I send out your confirmation.  Upon receipt of my conformation, I can hold the room for up to 4 days without a deposit.  After that time your booking will be void.

Please see our terms for deposit details as they now differ.

The balance payment is due on ARRIVAL of your cat into our cattery. Thank you.

 

Preparing your cat/s before they arrive into the cattery.

I have written this paragraph, not for the usual worm, flea, vaccination that is required, more like food for thought.  Over the years we have seen people’s much deserved holidays turn into stressful nightmares because their cat has ‘done a runner’ just before they are due to leave on their holidays.  It may be that the cat is just sitting in the middle of the garden laughing at you as you are trying to coax it in! You know your cat, is it in the habit of going off for a few days? Or maybe it doesn’t always come in for breakfast?  If your cat tends to come in and sleep all day an afternoon time slot may suite you best. If you keep your cat/s in during the night, please do not let it out for a quick wee in the morning or stretch their legs! Think of yourselves not your beloved furry friend, your cat will be fine but your nerves wont.

 

Paparazzi

We understand how worrying it is for you to leave your furchildren in a cattery, especially if it is their first time or your first time. With rescue cats they may already be acquainted with cattery accommodation.   We try to put you at ease with updates as soon as we can.  We hopefully offer and I say hopefully, two photo sessions for a weekend and the maximum of three during a week’s stay. This is where the hopefully comes in. When your cat visits our cattery for the first time, it’s a scary experience for most. Strange room, strange woman and strange smells! We like to give them at least 24hours to settle before we start clicking with the camera. Please, please be patient. I can send you a picture with a cowering stare eyed cat that is only going to make you more anxious. With that said, a cat could remain like that for their entire holiday. Again, you will know your cat. What are they like at home? They may love your attention but as soon as you have visitors they may scurry out of the way and never to be seen.  Here it maybe the same, hopefully they will settle, and great pictures can be taken of them in their hotel rooms and making friends. This year especially, we have had lots of newbies and newbie owners, the demands have been very high for updates.  We do our best, but your cat is our priority, they must come first and if they chose privacy, we respect that. We asses your cats needs and how they want to have their beds, turned away or out socializing. Let us get to know your cats and hopefully we will get it right.

Happy cats make a happy cattery and returning clients.

 

Our fee’s

Since we open the cattery in March 2016, our fee’s have remained the same.  We have made a small price increase this October for our minimum fee and a required increase for our longer termed non refundable deposits. (Please see our updated cancellation policy)

We are always looking to make improvements and re investments back into the cattery. We expanded in December 2016. Over the years we have added, sail shade, insect blinds, for insects own safety as well as our needs. New fixed shelving, new equipment and bedding being replaced seasonally due to wear and tear. All at a substantial cost, the reward is very much worth it.  Next year we are anticipating, (further research yet to be required) a large investment/upgrade of a new roof due to the very worrying increase of climate change.  Pricing, we are VAT registered and we are looking to keep our prices the same throughout 2022, however with the current government situation we cannot control if there is a vat increase, fingers crossed, hopefully not.  I will review our fees for 2023 in the Spring 2022 after we are through the coming  ‘winter of discontent ‘ giving you plenty of notice.

What your fee's are paying for? 

Our cattery is made by one of the top catteries manufactures in the UK, offering our

fur guest  first class spacious, insulated fabulous rooms to spend their holidays in.

All beautifully furnished with the bedding washed between each guest in top quality laundry disinfectant, even on the hottest day of the year our tumble dryer in on getting rid of the excess hairs on the bedding.

We choose to use a top-quality corn base litter; it is not the cheapest, but it works very well in our cattery environment with the bonus of no smell. Even our poop bags that I would never be without are a very important part of the smooth running of our cattery. (Both my litter and poop bags are my must haves) They are not just any poop bag, they are Eco-friendly top of the range!

From early Autumn to late May we set our thermostatically controlled heaters to come on if needed to keep you fur babies all snuggled.  Fans in the summer to keep them cool. Feed, lighting, disinfectant, protective clothing, administration costs, and insurance are all factored in. Then I have the staff, least of all myself that in high season very often a 14-hour day is required.

Feeds, please look at our extensive food page.

We offer a wide range of feeds for you to choose from, however unfortunately we are note able to supply everything due to demands or costs. Please see our updated feed list.

Most cats are fussy as many of you know, and they may like to try a little something different when they are on their holibobs.

That brings me to an end of my Autumn statement.

Thank you for reading and I hope you understand a little more of the working of our cattery. We share clients with other catteries, but we do have different T&C’s and opening times. Please make sure you are familiar with our’s before you book.

Organization is the key to running any business, if we can keep it running smoothly and have just a little bit of down time here and there to recharge for another day.

  I have a rather large birthday coming up next year and many of you may think about retiring at that age.

Hopefully I have invested well and will have a few more years left in me yet to bend, lift and shift.

My rewards are cuddles and purrs that make it all worthwhile.

Girl with Autumn Leaf