News Letter 2024 | arcadia-cattery

News Letter for 2024

Firstly, I would like to thank you for taking time in looking around our website with the interest of booking your furchildren into our hotel for their holidays.

You will find our opening times, updated T&C’s, and prices hopefully easy to understand. Please read and make sure you are happy with them before you proceed with your booking. We are always at the end of the phone or email for any further questions.

Response time.

We do our best to reply to emails, phone calls within 24/48 hours of your enquiry. Please note that any enquiry we receive on a Sunday will be answered during the following day, except a bank holiday Monday. Please be aware in the hight of the season, July, August, September, Fridays through to Monday afternoons, we are extremely busy with our guests, and we will do our best to contact you a soon as we can.

Checking in time.

When making your booking, please be aware that you will be given an appointment somewhere between your requested times. We try our best to accommodate your preferred time slot, however you must understand that it may be the later part of the hour/hour and half, not always around 9.30am.

Please read our terms for fee’s and earlier collection offer.

Sunday Morning's

Due to high demands for our rooms. In the Summer season, we are happy to open up for a collection of your cat/s from the cattery at around 9am on a Sunday morning.

This is between 1st April until the 31st October.

(Except Bank holiday Sun/Mon where we will remain closed.

Dropping off cat/s on a Sunday morning into the cattery at 10am between

1st April to October 31st. (Except bank/holiday weekends.)

Between November 1st and 1st April our cattery will be closed on Sundays for much needed family time.

The booking in system… What happens when you make an enquiry?

You may send me an email including dates, number of cats.

I will hopefully reply asap offering you a room, subject to vaccinations.

I take note of your dates and the room is held for 72 hours for you to except. I may or may not give you a nudge to see if we are able to help. If we do not hear back from you, we presume your situation has changed and no longer require our help.

If you choose to except, your booking will be pencilled into the diary, and I will await any paperwork before I send out your confirmation. Upon receipt of my conformation, I can hold the room for up to 5 days without a deposit.

After which time your booking will be cancelled and the room will be released

Please see our terms for deposit details as they now differ.

The balance payment is due on ARRIVAL of your cat into our cattery. Thank you.

Preparing your cat/s before they arrive into the cattery.

I have written this paragraph, not for the usual worm, flea, vaccination that is required, more like food for thought. Over the years we have seen people’s much deserved holidays turn into stressful nightmares because their cat has

‘done a runner’ just before they are due to leave on their holidays. It may be that the cat is just sitting in the middle of the garden laughing at you as you are trying to coax it in! You know your cat, is it in the habit of going off for a few days?

Or maybe it doesn’t always come in for breakfast? If your cat tends to come in and sleep all day an afternoon time slot may suite you best. If you keep your cat/s in during the night, please do not let it out for a quick wee in the morning or stretch their legs! Think of yourselves not your beloved furry friend, your cat will be fine but your nerves wont.

Paparazzi

We understand how worrying it is for you to leave your furchildren in a cattery, especially if it is their first time or your first time. With rescue cats they may already be acquainted

with cattery accommodation. We try to put you at ease with updates as soon as we can.

We hopefully offer and I say hopefully, two photo sessions for a weekend and the maximum of three during a week’s stay. This is where the 'hopefully' comes in. When your cat visits

our cattery for the first time, it’s a scary experience for most. Strange room, strange

woman and strange smells! We like to give them at least 24hours to settle before we start clicking with the camera. Please, please be patient. I can send you a picture with a cowering stare eyed cat that is only going to make you more anxious. With that said, a cat could

remain like that for their entire holiday. Again, you will know your cat. What are they like at home? They may love your attention but as soon as you have visitors they may scurry out of the way and never to be seen. Here it maybe the same, hopefully they will settle, and great pictures can be taken of them in their hotel rooms and making friends. This year especially, we have had lots of newbies and newbie owners, the demands have been very high for updates. We do our best, but your cat is our priority, they must come first and if they chooses privacy, we respect that. We assess your cats needs and how they want to have

their beds, turned away or out socializing. Let us get to know your cats and hopefully we will get it right.

Happy cats make a happy cattery and returning clients

Feeds, please look at our extensive food page.

We offer a wide range of feeds for you to choose from, however unfortunately we are not able to supply everything due to demands or costs. Please see our updated feed list.

Most cats are fussy as many of you know, and they may like to try a little something different when they are on their holibobs

If your cat has a disability in some way, we can adapt our routine and accommodation to help. Use of sounds and smells, a set place for everything, small chairs to aid access to shelves, adjusted temperature in the sleeping quarters can make a difference to your cat being confident and happy and enjoying their time with us

Stress:
One of the ways we can help your cat settle in, especially if they are prone to stress, is the careful use of Feliway/ Pet Remedy spray. This is a synthetic copy of the feline facial pheromone used by cats to mark territory as safe and secure. By mimicking these pheromones, they can create a feeling of familiarity and security for the cat, especially in new and unfamiliar environments. Please let us know before you arrive if you think your cat needs Feliway. As Feliway is alcohol based we need to spray your cat's suite and bedding before hand.

Thank you for reading and I hope you understand a little more of the working of our cattery. We share clients with other catteries, but we do have different T&C’s and opening times. Please make sure you are familiar with our’s before you book.

Organization is the key to running any business, if we can keep it running smoothly and have just a little bit of down time here and there to recharge for another day.

My rewards are cuddles and purrs that make it all worthwhile.