Terms & Conditions

Please see our Tariff page for our booking terms.

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Cancellations

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Before you book please check our cancellation policy 

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We require a £25 non refundable deposit to secure your cats room.

To be paid within 5 days of your booking.

After that period due to high demand for our rooms

we can not guarantee a room will be available.  

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Cancellations less than two weeks before the start of your cats stay will be charged at 50% of the invoice.  This will only be wavered if the government declares an emergency shut down in the UK. 

We ask you please to check holiday Insurance for those people who are travelling abroad regarding flights and borders closures. 

Other reasons for wavering the fees will be at the discretion of ourselves. 

We always do our upmost to re let your rooms wherever possible.

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 Owners returning to collect their cats before the contracted booking period will be required to pay the full contracted booking fee for your cats room. No refunds for early pick ups sorry.

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Medication and Veterinary Treatment

We require all cats to be fully inoculated against feline panleucopenia FPV (infectious enteritis), feline viral rhinotracheitis and feline calicivirus FCV (flu). In addition  we advise customers to have their cats inoculated against feline leukaemia virus. Your own vet's advice should be sought on this matter.Homeopathic vaccinations are not acceptable for this purpose. Vaccination certificates will be inspected at every visit.

All cats need to be wormed (even indoor cats) so preparations from your veterinary surgeon are recommended. If your cat has the "spot-on" type flea control we ask that to be carried out no more than 7 days before their cattery stay.

Please bring medication in original containers with clear instructions on them. We require customers to sign the veterinary treatment consent form which authorises us to seek veterinary treatment for your cat if needed. We prefer to use your cat's own vet where this is practical as they will have access to the cat's records including any allergies to drugs. Where this is not possible due to distance/urgency/unavailability our own vet will be consulted. In an emergency situation we will try to contact the emergency number provided by our customers. This is so that  a person can participate in any decision to be made about the cat.  If no one is able to be contacted Arcadia Cattery  and the Veterinary Surgeon  will make a decision  in the best interests of the cat.

If your cat is on medication we are happy to dispense it to them without additional charge. However, we do not offer insulin injections.

Un-neutered Cats 
Cats over the age of  6 months who are not neutered cannot be accepted for boarding.

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Water

Clean water will be available at all times.

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Litter Trays

Your cat will have a clean litter tray. The litter trays are cleaned daily and thoroughly disinfected between stays.

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Bedding and Toys

Bedding and beds are provided, normally if your cat prefer their own bedding and/or bed or own toys etc they may be brought into the cattery. However with the current guidelines we are unable take in bedding during the pandemic sorry.

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Heating and Fans

Indoor cats, elderly cats and kittens are given more heat in cold months but all cats are given heat in chilly weather. Fans are used in the summer to regulate the temperature.

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Temperament and Grooming

We will groom cats but sometimes they are less than cooperative one's we can only do our best. It is our policy not to refuse fierce cats but for our own safety we do ask owners to warn us if your cat is unlikely to be friendly. Sometimes we are pleasantly surprised, but if not at least we know to be wary.

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Cat Collars

We like to remove collars where possible but if you are not happy with this decision then the collars are worn entirely at owners risk.

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Contract

We require a copy of this contract to be signed by every customer before boarding their pets. Please read it before signing,  you will find it on the 'Bookings' page.