Terms & Conditions

Please see our Tariff page for our booking terms.

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Cancellations

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Before you book please check our cancellation policy 

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We require a £25 non refundable deposit per room to secure your cats room. £50 non refundable deposit per room over 16 days

Deposits to be paid within 5 days of your booking.

After that period due to high demand for our rooms

we can not guarantee a room will be available.  

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Cancellations less than two weeks before the start of your cats stay will be charged at 50% of the invoice.

All bookings are looked at as individual cases  

Amendments to bookings less than 7 days before arrival will not be deducted from invoice between in height of season May- October inclusive also Christmas and New Year.

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Please be aware before booking, if you are travelling aboard and find yourselves in a traffic light situation, that is your risk regarding your deposit. It will not be carried over onto another booking due to high demands for our rooms. 

We ask you please to check holiday Insurance for those people who are travelling abroad regarding flights and borders closures. 

Other reasons for wavering the fees will be at the discretion of ourselves. We always do our upmost to re let your rooms wherever possible.

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 Owners returning to collect their cats before the contracted booking period will be required to pay the full contracted booking fee for your cats room. No refunds for early pick ups sorry.

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Medication and Veterinary Treatment

We require all cats to be fully inoculated against feline panleucopenia FPV (infectious enteritis), feline viral rhinotracheitis and feline calicivirus FCV (flu). In addition  we advise customers to have their cats inoculated against feline leukaemia virus. Your own vet's advice should be sought on this matter.Homeopathic vaccinations are not acceptable for this purpose. Vaccination certificates will be inspected at every visit.

All cats need to be wormed (even indoor cats) so preparations from your veterinary surgeon are recommended. If your cat has the "spot-on" type flea control we ask that to be carried out no more than 7 days before their cattery stay.

Please bring medication in original containers with clear instructions on them. We require customers to sign the veterinary treatment consent form which authorises us to seek veterinary treatment for your cat if needed. We prefer to use your cat's own vet where this is practical as they will have access to the cat's records including any allergies to drugs. Where this is not possible due to distance/urgency/unavailability our own vet will be consulted. In an emergency situation we will try to contact the emergency number provided by our customers. This is so that  a person can participate in any decision to be made about the cat.  If no one is able to be contacted Arcadia Cattery  and the Veterinary Surgeon  will make a decision  in the best interests of the cat.

If your cat is on medication we are happy to dispense it to them without additional charge. However, we do not offer insulin injections.

Un-neutered Cats 
Cats over the age of  6 months who are not neutered cannot be accepted for boarding.

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Cat Collars

We like to remove collars where possible but if you are not happy with this decision then the collars are worn entirely at owners risk.

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Contract

We require a copy of this contract to be signed by every customer before boarding their pets. Please read it before signing,  you will find it on the 'Bookings' page.