Cancellations

Before you book please check our cancellation policy 

We require a £25 non refundable deposit per room to secure your cats room
£50 non refundable deposit per room over 16 days 
The deposit is to be paid within 4  days of your booking thank you. 
After this period due to high demand for our rooms we can not guarantee a room will be available.  

Cancellations less than 7 days before the start of your cats stay will be charged at 50% of the invoice. All bookings are looked at as individual cases 
  Amendments to bookings less than 7 days before arrival will not be deducted from invoice between in height of season May- October inclusive also Christmas and New Year.
Please be aware before booking, if you are travelling aboard and find yourselves in a traffic light situation, that is your risk regarding your deposit. Unfortunately we are not able to offer it to be carried over onto another booking due to high UK travel demands for our rooms, sorry. 
We ask you please to check holiday Insurance for those people who are travelling abroad regarding flights and borders closures. 
Other reasons for wavering the fees will be at the discretion of ourselves. 
We always do our upmost to re let your rooms wherever possible.

 Owners returning to collect their cats before the contracted booking period will be required to pay the full contracted booking fee for your cats room. No refunds for early pick ups sorry. Payment are required on arrival of your cat/s into our cattery.

Fees include:
Food, bedding, toys, brushing, playtime, heaters/ heat pads when required.

Please look out price increase for minimum stay 01/10/2021

Standard Suite: One standard room.

(4 ft x 10 ft)

• 1 Cat: £15.00/ day inc. VAT

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Family Suite: One deluxe room. 

(5 ft x 10 ft)

• 2 Cats: £24.00/ day inc. VAT

• 3 Cats: £27.00/ day inc. VAT

• 4 Cats: £32.00/ day inc. VAT

 Two interconnecting standard rooms

(8 ft x 10 ft)

• 2 Cats: £30.00/ day inc. VAT

• 3 Cats: £34.00/ day inc. VAT

• 4 Cats: £37.00/ day inc. VAT

Family Suite: Interconnecting standard and 1 Family room.

(9 ft x 10ft)

• 4 Cats: £40.00/ day inc. VAT

• 5 Cats: £43.00/day inc.  VAT

Two interconnecting Family rooms.

(10 ft x 10 ft)

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• From £48 per day

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Our fees are charged on a day rate. A full day will be charged on day of arrival and day of  departure. However, if you collect your cat before 9.00 am on departure day you will not be charged for that day.

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Please contact us for more  prices if your requirements are different from those shown.

For more information on the rooms please visit the 'About Us' page.

Deposit 

A non-refundable £25.00/ per room  deposit is required to confirm your booking. Over 16 days £50 per room deposit is required

Christmas and New Years there is a non refundable deposit of £50.00/per room.

Owners returning to collect their animals before the contracted booking period will be required to pay the full contracted booking fee room.

Minimum Stay  Price Increase From 01/10/2021

Due to our high cleaning standards we have a minimum stay for our rooms

Unfortunately as with everything this year, our sundries have gone through the roof, instead of increasing our daily rate we are now going to have a minimum fee of £50 per room. ​

( Weekend, and mid week breaks of 3 days stay for one cat will be an increase from £45 to £50 per room) 

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Over Bank Holidays there is a 4 day minimum charge for all rooms. 

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We do not charge any extra for bank holidays including Christmas, Boxing and New years day, however there is a 6 day minimum charge for either Christmas or New year,  please see our opening times for this period on our opening times page. 

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Discount

A 10% discount is given to bookings over 30 days.

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Payment Method

We accept BACs, cheque and cash payment. Payment of balance is due on arrival. Cats can be collected earlier than the departure date, however, you will still be charged for the total period booked. Cheques to be made payable to A.K.H. Car and Commercial Ltd. Please contact us for BACs details.

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Over Runs

Please ensure you book for the maximum period you will require. During busy periods we may not have space to 'hold over' a cat for longer than booked. We appreciate that delayed flights etc. are beyond your control and we will always do our best to accommodate your cat until you can collect them.

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